• Port Services

  • Ships Service

  • Ship Management

  • New Energy

  • Other services

Full Agency - Cargo Operations

Local expertise. Global consistency.

Make the most of your vessel’s time in port. With Wilhelmsen Full Agency, you get complete port-call coordination, from pre-arrival planning to final settlement, to help reduce avoidable delays and improve fleet utilisation.

Across 2,200 port locations, we combine local expertise with consistent operating standards, predictable pricing and dedicated people. Wherever you call, you have a team looking after your vessel, your cargo and your interests.

With our Full Agency, you get:

Reliable, trained local agents with deep knowledge of cargo operations, terminals and the requirements of your specific commodity.
One convenient point of contact for your global agency requirements, with direct access to our local operations teams.
Established relationships with port authorities, terminals and service providers to help keep your call moving.
Timely port intelligence and regular operational updates, so you can plan ahead and respond when circumstances change.
Greater cost predictability through clear estimates and pre-agreed agency fees in selected ports.
Professional handling of disbursement accounts and financial transactions, with transparent financial follow-up.
Well-coordinated crew support that puts the safety and welfare of your people first.

OUR SERVICES

 

 

Before Arrival

Wilhelmsen-High res jpeg ratio 3-2-181-low res

 

  • Liaison Between Vessel and Shore/Data Communication
  • Pre-planning of Pre-call, Vessel Service & Cargo
  • Customs Clearance and Documentation
 

 

While In Port
_DSC8406-1 (2) (1)-low res

 

  • Coordination of Booked Services
  • Monitoring of Vessel Operation
  • Crew Services
  • Provisioning
  • Vessel Boarding
  • Crisis Management and Problem Resolution
 

 

 After Departure
Wilhelmsen-High res jpeg ratio 3-2-175-LOW RES

 

  • Data Validation & Reporting: Statements of Facts & Bill of Lading
  • Financial Settlement: Disbursement Account

Specialists in your cargo

Your cargo needs people who know it. Our dedicated tanker and dry-bulk specialists bring years of practical experience with the commodities, terminals and operating conditions that shape your port call.

Your dedicated tanker partner

Our dedicated tanker teams bring specialist knowledge built through years of work with crude, product, chemical, LNG and LPG cargoes.

  • Training with industry experts. Tanker-specific courses developed with oil and gas majors, terminal operators, surveyors and maritime safety authorities.
  • Experience in complex operations. Hands-on involvement in LNG and ammonia ship-to-ship transfers.
  • Deep terminal knowledge. Detailed understanding of product requirements, terminal equipment, berth restrictions and tanker safety procedures.

Your dedicated dry bulk partner

Trusted by leading exporters and importers, our dedicated dry bulk teams bring years of commodity experience across iron ore, bauxite, grain, alumina and other bulk cargoes.

  • Dedicated commodity specialists. Teams who understand cargo cycles, regional port dynamics and terminal loading and discharge requirements.
  • Established laytime expertise. Advisory that combines charter-party terms with first-hand port-call knowledge to support accurate, defensible calculations.
  • Specialist documentation knowledge. Coordinated local and central teams reviewing Notices of Readiness, Statements of Facts and bills of lading with your commercial interests in mind.

Our Full Suite of Services

Ships Agency

Maritime Logistics

Next Innovations

Tools

Full Agency
Husbandry
Protective Agency
Bunker Call Agency
Canal Transits
Hub Solutions
Dry Docking
Lay-ups
Cruise Services
Offshore Projects
ICS/ENS
Liner Agency
Non-Vessel Operating Common Carrier (NVOCC)
Freight Forwarding
Break Bulk, Ro-Ro & Project Logistics 
3PL & Terminals

 

CFARER
CargoMax
Platform 13
Port Cost Financing



 

Panama Toll Calculator
Suez Canal Toll Calculator
Suez Canal Rebates Map
Arrivals/Departures
ISPS
Port News
Middle East Port Situation Map

Need advice?

With offices in 75 countries supporting our non-stop operations in 2,200 port locations across the globe, you can be assured that we have the local knowledge and industry expertise to find the best solution to cater for your needs.

Get advice from our local agents