Cruise Services - Port Agency & Tour Operator Services
From handling your crew change needs, to providing premium consultancy services, we provide holistic services so as to ensure your passengers and crew a smooth experience onboard.
With the cruising industry facing increasing demands to comply with safety and environmental regulations in these changing times, we know how important it is to maintain quality and efficiency of operations.
We're with you every single step of the way from pre-arrival planning, to in-port services and post departure follow-up.
We arrange crew change assistance according to specific laws of each country, and can provide the full range of services both to your passengers and crew.
Customs Immigration Quarantine Inspection and Support
Providing a detailed overview of all local Customs Immigration Quarantine (CIQ) requirements helps ensure that your passengers are received in port the right way. With constant updates from our ports, rest assured that you will know all the latest developments.
Devanning and Spare Parts
Whether it is by land, sea or air, our team can find the right solution for your cruise supplies.
We are well prepared for any emergency situations as our agents are trained on Marine and Site Incident Handling. To supplement our training, annual emergency response drills are conducted to test the response rate and to ensure that our team knows how to handle any potential situations.
Local invoice forms are translated and costs are input according to standardized international formats.
We advise on cabotage law, CIQ arrangements, fleet clearance, visa free designations, etc.
Medical Emergency Services
Providing up to date information on available clinics and hospitals, we can arrange safe and efficient transportation to the hospital or clinic of injured or sick passengers or crew in every port at any time, available 24/7 in case of emergency.
Our Full Suite of Services
With offices in 75 countries supporting our non-stop operations in 2 200 port locations across the globe, you can be assured that we have the local knowledge and industry expertise to find the best solution to cater for your needs.Get advice from our local agents