Cruise Ships - Port Agency & Tour Operator Services

Agency Services at a Glance

• Berth Bookings

  We're with you every single step of the way from pre-arrival planning, to in-port services and post departure follow-up.

• Crew Change

  We arrange crew change assistance according to specific laws of each country, and can provide the full range of services both to your passengers and crew.

• Invoicing

  Local invoice forms are translated and costs are input according to standardized international formats.

• Emergency Handling

  We are well prepared for any emergency situations as our agents are trained on Marine and Site Incident Handling. To supplement our training, annual emergency response drills are conducted to test the response rate and to ensure that our team knows how to handle any potential situations.

• Medical Emergency Services

  Providing up to date information on available clinics and hospitals, we can arrange safe and efficient transportation to the hospital or clinic of injured or sick passengers or crew in every port at any time, available 24/7 in case of emergency.

• Customs – Immigration Ships Clearance – Free Pratique

  Providing the necessary guidelines and assistance, we ensure that all local Customs Immigration, requirements (CIQ) protocols are followed to the last detail, and that the vessel, passengers, and crew are received in port the right way. With constant updates from our ports, rest assured that you will know all the latest developments necessary documentation and actions.

• Supplies – Deliveries – Offloads

  Whether it is by land, sea or air, our team can find the right solution for your cruise supplies. We look after the deliveries, whether they involve spare parts or consumables, and ensure smooth handling of all offloading requirements requested by the ship or its guests.