Global Business Services

Anchored in our customer-centric mindset, GBS is positioned as a strategic growth platform for the Wilhelmsen Group – utilizing scale to manage and develop competitive, flexible, and automated support services and infrastructure designed to serve global businesses.

Global Business Services

We offer

  • End to End Operations

    By operating and enhancing services to keep businesses running, we ensure key operations are delivered seamlessly, so that our customers can focus on what they do best.

  • Global Network

    We enable our customers to operate wherever they need to be through our global network, active in 50+ countries, and two global delivery centers.

  • Local Knowledge

    Through our local presence and knowledge, we ensure the flexibility to adapt to local needs. We strive to identify and manage the local competence that constitutes a key component in our customers’ value proposition.

  • Service Minded

    By being fully customer-centric, providing skilled workforces that take on key roles, and doing it as part of our customers’ businesses; integrated and seamlessly.

  • Automation and Standardization

    Through business process automation and standardization, we continually strive to increase quality and efficiency, improve employee satisfaction, and reduce costs.

Finance Services

Finance Services

Our Finance services include accounts payable (invoice processing, expense claim processing and supplier payments), accounts receivable (cash posting and related follow-up), record-to-report (general ledger accounting, reporting and controlling), and treasury (cash management, bank account admin, bank user management funding, bank guarantee issuance and compliance and KYC). 


HR Services

HR Services

Our HR services include support for key people processes across the employee lifecycle (e.g. recruitment, onboarding, compensation, engagement, learning, performance & termination), HR operations (data admin, payroll, pension & benefits, data analytics & reporting), health & wellness, HR technology (incl Workday) and general HR advice & support. 


IT Services

IT Services

Our IT Services include services such as computer & device management, cyber security, email & collaboration tools (e.g. Teams), print & copy, office video conferencing and end-user IT support for these and other services. We also deliver all underlying user provisioning and user access, as well as hosting and management of a set of business applications. 


"Global Business Services is the platform for the Wilhelmsen Group to achieve scale on a highly distributed / relatively small footprint, to drive control and standardization, promote synergies across the Group and facilitate the implementation of Group practices ”

Mette Bakke, President GBS 

Our Customer Success Team

The GBS Customer Success team supports and enhances the GBS customer experience by improving customer interactions based on end user feedback. The Customer Success team is also responsible for new customer implementations and the customer journey.