Wilhelmsen insights

Wilhelmsen Ships Service expands Ships Agency network in Denmark with local office

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Wilhelmsen insights |
Carl Johan Warfvinge, Ships Agency Manager Nordics

Wilhelmsen Ships Service has established a new local office for its Ships Agency business in Frederikshavn, Denmark in partnership with NorSea, starting 1st October 2020. Located South of Skaw, Frederikshavn is regarded as a strategically ideal place for handling calls in the region, given the large volume of transit calls passing through.

Making a difference through Quality Service

“For Wilhelmsen Ships Service, this expansion is about having the opportunity to provide customers with more consistent, high quality services, says Carl Johan Warfvinge, Ships Agency Manager Nordics.

“In a highly competitive market, quality is of utmost importance. We believe that with Wilhelmsen Ships Service now having a local business presence, this enables us to spot local trends more easily on behalf of our customers, respond quickly to any situation and to align ourselves with local partners whom we expect the same premium service standards from. This also demonstrates our deep commitment towards our customers in the region,” says Warfvinge.

Over the past few years, Wilhelmsen Ships Service has handled more than 200 calls annually through various subagents within the network in Denmark. By replacing the use of subagents with Wilhelmsen’s in-house Ships Agency Operators in Denmark, this means that consistency in the high level of compliance, safety and service standards that Wilhelmsen is reputed for, will now be propagated in Denmark.

Wilhelmsen's new office building in Frederikshavn, Denmark.Wilhelmsen's new office in Frederikshavn, Denmark.

Expansion of Business Presence

“With the physical establishment of Wilhelmsen Ships Agency in Denmark, Wilhelmsen can serve the local community with their strong global brand and bring a new line of services into the Danish market,” says Christian Brink Classen, Team Leader. Port Agency at NorSea.

“With Wilhelmsen operating in 2,200 ports in 74 countries – there are opportunities for Wilhelmsen, NorSea, and new customers to work together on new projects and calls in Denmark,” says Classen.

Forging Closer Ties

The physical establishment of Wilhelmsen Ships Service in Frederikshavn, Denmark entails increased activity, which will be supported by NorSea’s office in Ejsberg with 4 local ships agency operators already trained and prepared to handle the influx of port calls. With Wilhelmsen working in close collaboration with NorSea, their complementary strengths lend great potential to becoming a one-stop service provider within both the maritime and energy industry in Denmark.