1600 X 900 Wilhelmsen Ships Agency QHSSE

QHSSE, Ethics & Integrity: Our Approach

Ships Agency is committed to protecting the health and safety of our employees, contractors and the communities in which we operate. Beyond a purely business perspective, our commitment to compliance will make a difference in the world we live in.

Driven by dedication and passion, our mission is to deliver high and consistent service quality through standardized processes and well-trained employees, in order to provide you with consistency and service quality in all ports globally.

1000x530 Swipe and slice mini game

Swipe and slice to say no to corruption

We’ve created this mini game on operations and integrity to raise awareness on the different forms corruption can take. Can you swipe and slice to say no to corruption?

Wilhelmsen insights

  • 800 x 450 Jodie Interview

    Safety Talks: Your Safety, Our Priority

    It's now Safety Month for all of us working in Ships Agency. As part of our series of safety talks, QHSSE Director, Jodie Reibel, discusses safety and the agency business and why building a safety culture is now a business essential.

    Wilhelmsen insights |
    Jodie Reibel , QHSSE Director, Ships Agency

  • 800 x 450 Safe boarding vessel

    Through the eyes of a Ships Agent: Boarding Vessels at Sea

    Boarding vessels at sea is part and parcel of a Ships Agent's life, which means safety checks at every step is crucial. Watch our Ships Agent, Jodie Morgan, in action through the lens of a camera attached to her safety helmet as she goes about her day, to safely board and disembark from a vessel at sea.

    Wilhelmsen insights |
    Danielle Hrin Kuek , Head of Marketing - Ships Agency

  • 1600 x 900 jodie

    Wilhelmsen Ships Agency Takes 5

    Hearing Quality, Health, Safety, Security, and Environment (QHSSE) standards mentioned in the same breath as ships agency will probably be a first for many people. However, QHSSE has rapidly become a must-have for any serious global agency operator. Tailoring the TAKE 5 QHSSE initiative currently in use within the mining, aviation and marine industries, to the agency business, Jodie Reibel, QHSSE Director, Ships Agency, talks us through the new global initiative.

    Wilhelmsen insights |
    Danielle Hrin Kuek , Head of Marketing - Ships Agency

Your safety, Our priority

  • 1600 X 900 TAKE 5  Zoomed

    TAKE 5 Program

    Our flagship risk assessment safety program, TAKE 5, ensures that all of our employees, from port agent to top management are able to identify potential hazards when performing the associated work activities and establish preventive action controls before starting any job.

  • 1600 x 900 launch boat 1

    Land & Launch

    With over 40,000 launch and road transport trips per year, all our transport providers MUST meet or exceed our standards of operation. All our transport vehicles are equipped with safety instruction procedure cards, passenger sign off log books and pre-departure checklists to ensure vehicles are well-maintained and comply to our safety standards.

  • Employee training

    Employee training

    We firmly believe all incidents and injuries are preventable, working continuously to improve safety performance by raising awareness and enhancing safety skills through employee training programs focused on risk management. This is particularly evident in our high risk activities, such as boarding of vessels, launch transportation and movement around ships.

  • 534 x 300 ISO 45001

    ISO 45001

    Certification to ISO 45001 demonstrates our commitment to improvements in OH&S performance by ensuring we have a standard approach to safety regardless of the location in which our employees operate. Our rigorous auditing program assures compliance with our safety standards and provides opportunity for continuous improvements in a safety standards throughout the global network.

1000 x 530 mini game - boarding vessel at sea

PPE Mini Game: Spot the difference

We’ve created this mini game on safety, to raise awareness on the personal protective equipment to be worn in various work situations. Can you spot the difference?

Compliance and governance in all operations

  • 1600 X 900 code of conduct

    Wilhelmsen's Code of Conduct

    Our extensive Code of Conduct explains how our values guide our decisions our supported through out WW Business Standards.

  • 1600 x 900 wilinspect


    A stand alone team which focuses on enforcing the safety and compliance of our internal operations, our suppliers and the maritime industry as a whole.

  • 800 X 450 TRACE

    TRACE Certified

    We are very proud to be TRACE certified in 25 countries.

  • 400 X 225 MACN logo

    Maritime Anti Corruption Network (MACN)

    As a member of MACN, our commitment is the elimination of all forms of maritime corruption. This is further strengthened by Wilhelmsen's whistle-blowing program.

Quality commitment to continuous improvement

  • 1600 X 900 blue pennant

    Our operational standards

    Our Blue Pennant program ensures high standards of operations across our ports – we aim to exceed your expectations. Blue Pennant enables our ports to benchmark themselves against a set of seven criteria relating to our overall operating performance, health, safety and compliance.

  • 1600 x 900 Master port call report

    Masters port call report

    The Masters Port Call Report is an online survey that allows our customers to give an easy summary of their Port Call. This enables us to continually improve our operational performance and respond to any issues as soon as the Master completes the report. The Global Operations teams will be notified immediately should there be any compliance concerns from a customer.

  • 1600 X 900 GIMS

    GIMS: Improvement potential reporting

    Our in-house system ‘GIMS’ captures incidents and improvement suggestions to prevent undesired recurrences - allowing us to identify opportunities to improve safety and process efficiency.

  • 800 X 450 ISO9001

    ISO 9001

    Standardization and process improvements are core to our management system, ensuring our ability to meet your requirements. We have held a global certificate in the ISO 9001 standard for over 15 years which has allowed us to implement a robust continual improvement process focusing on increasing our efficiencies to deliver value-added products and services to our customers.

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