The entire organization is expected to:

• Engage in quality initiatives that generate tangible benefits in support of Wilhelmsen Marine Engineering's business goals
• Define KPI (Key Performance Indicators) for areas for improvement, starting with:
- Customer Satisfaction 
- Quality Costs
• Use a disciplined problem solving methodology to prevent recurrence
• Encourage all employees to continually improve their processes and “products”
• Involve customers and suppliers in providing feedback and validating the results of our improvement efforts
• Focus on environmental issues (sustainability)

HVAC systems play a key role in achieving acceptable safety and working environment conditions for vessels, offshore installations or onshore plants – both as a safety system and to maintain comfortable indoor conditions.

When proper indoor conditions are maintained, employees are better able to concentrate and make fewer mistakes, and company economy is improved through reduced sick leave and number of accidents. Exposure of wind, rain and snow to maintenance personnel in naturally ventilated areas can also be reduced with advanced weather louver solutions.