Our dedicated Mineral Segment team members are strategically placed globally to promptly serve customers in their own time zones, thus streamlining communications.
Working together, utilising our strong local knowledge and experience, we are able to create value by identifying opportunities, offering innovative solutions and optimising our customer’s supply chains.
Our vision is simply to shape the way mineral segment customers are serviced, by adding value to their total business chains, thereby gaining these business partners through the following significant competitive advantages:
A focused team strategically placed on identified trade routes.
•Co-ordination of activities and communication flows within
supply chains.
Monitoring of each activity along the chain, thus optimizing efficiency.
•Managing and monitoring various role players to ensure performance
meets customers’ expectations.
Mapping processes to streamline performance and enhance service
deliver of in-port services.
Application of best practice to global chains, improvement in
standardised global service.
Interaction with customers in workshop scenarios to better understand
their requirements and expectations.
Unsurpassed supply chain product offering including agency services,
products and technical expertise.
Centralised single point of contact (CCC).
•Global pricing and streamlined accounting.