The shipping world has changed beyond recognition over the last 50 years, with containerisation, vessel specialisation, new technology and electronic communications.

However, one aspect that has changed very little is the way port operations are handled by individual ships agents. Most shipping companies still deal with different agents in every port. Each ships agency company has its own way of operating. For customers dealing with several different agents, this results in time-consuming administration and unpredictability due to varying performances from port to port.

Wilhelmsen Ships Service redefines the way the industry operates.
We are introducing a new concept: Ships Agency Service Agreements. This unique concept streamlines and simplifies multiple port-call operations whilst ensuring that our customers’ needs are always met.

Wilhelmsen Ships Service has the largest global network of offices of any ships agency company, and combined with our competence and experience, this puts us in a unique position to change the way we handle our customers’ multiple port calls.

 
If you sign a Service Agreement with us you get:

• Improved communication flow with a Global Agent, coordinating all your port calls around the world, located in your time zone and speaking your language
• Consistent high-quality services with your operational always catered for in any of the 2200 ports Wilhelmsen Ships Service covers
• Improved cost control through clear deliverables at a predictable price
•  Easy access to job information with operational details and electronic disbursement accounts  available at an online portal
•  Safe and efficient cash transactions with one bank account for all port calls

If you are a company with a number of vessels operating in multiple ports in different parts of the world, the savings in cost and efficiency are significant. You will save time on planning, communicating, processing paperwork, and following up on work done, as this will be done through a single point of contact – your “Global Agent”. You will experience a consistent quality level in port by having someone understanding your business coordinating all your calls worldwide. You will be better able to budget and allocate costs, on the basis of a predictable pricing structure.

If you would like to re-define the way you handle your port calls, please contact your nearest Customer Services. We would be happy to explain in more detail how you can streamline your international port calls, and save both time and money in ships agency.

Further information

Carsten Torbergsen, Business Manager Ships Agency
Tel: +47  94438294 (Mobile) Carsten.Torbergsen@wilhelmsen.com