A recent customer survey revealed that about 80% of our customers are satisfied with the products and services they receive from WSS and would recommend us to others in the industry.
Respondents were given a list of 12 different factors, all of which can affect the way we do business together. They were then asked to rank these factors and choose the five most important to them. So what came out on top?
Thomas Smordalen, Vice President International Sales WSS, says the top three factors ranked by customers were: delivery on time, quality of products and services received and availability of products and services. These were followed by proactive communication, response quality and customer service levels.
As the results were announced, Thomas said:
“We strive to be customer-focussed, and these results clearly demonstrates that despite the current outlook, we’re continuing to support our customers in their ever-growing need to increase operational efficiency across those services we supply.”
“Customers taking part in the survey commented that as a business, we offer high levels of technical knowledge and are easy to do business with. From our perspective, these strengths come from our global network and the fact that we train all of our staff to high standards within their levels of expertise. Additionally, our ability to work together with our customers as both a supplier, and a partner is of high importance.”
“The survey provides invaluable feedback that we’ll use to improve our services and we’ll start working on those areas where we need to offer the customer even more. I’d like to congratulate everyone across the WSS network, this is a great result and one of which they should be extremely proud.”