Wilhelmsen Ships Service comprises the world's leading maritime services network, with the capability to serve 2,200 ports in 115 countries. Its focus is to deliver improved vessel operating efficiency to the merchant fleet. Last year Wilhelmsen Ships Service made 208,000 product deliveries to customer vessels and handled 53,000 port calls.
A comprehensive range of standardised services is offered, backed by a global service and logistics organisation to meet customer requirements for quality, availability and cost.
Wilhelmsen Ships Service is part of Wilhelmsen Maritime Services AS, a Wilh. Wilhelmsen group company.
Quality
GIMS (Global Integrated Management System) provides the organisation with global governance and the foundation for Quality Management System certification based ISO 9001:2000 standard. Complete overview of Wilhelmsen Ships Service global processes and is the key instrument for the continual improvement focus.
Quality Policy
Wilhelmsen Ships Service, a global provider of marine products and services is a customer focused, market oriented and quality driven organisation. Emphasis is given to continuous improvement and clearly defined quality objectives.
The commitment from management and global process owners is to manage the business in the way described in the Global Integrated Management System (GIMS).
All managers and employees within the Wilhelmsen Ships Service organisation are jointly responsible for compliance with the Global Integrated Management System (GIMS).
A proactive approach towards customer requirements and expectations is ensured through harmonized global processes and tailor-made business solutions. Processes and solutions are continually improved through a strong customer commitment, customer satisfaction analyses and monitoring of process performance.
Wilhelmsen Ships Service adheres to applicable national and international law, statutory regulations and local governance.
Lysaker, 21 January 2008
David Tandy
President
ISO 9001:2000 certified business streams in Wilhelmsen Ships Service AS
Ships Agency
Logistics
Technical Services
Marine Products (Unitor Ships Service B.V. Rotterdam)
Marine Products (Unitor UK Limited)